I then opened Outlook (the thing she was having issues with) and somehow her email accounts and emails were all still there. Thinking that the last hour uninstalling Office actually removed all traces of Office 365, I logged into the Microsoft account and re-installed Office 365.

Not sure why.but whatever.Īfter the removal, I ran a little tool that cleans up shortcuts to files that no longer exist, registry entries and such and then I rebooted. In short order I found an Office Removal Tool Opens a new window that says that it removes Office 365 and a bunch of other Office versions. I ran the normal uninstaller for Office 365, but I wanted to make sure that every trace of Office 365 was gone. It didn't help.Īfter trying several other things, I thought that a complete removal and reinstallation of Office 365 may be helpful. I have tried replacing the NK2 file and deleting and recreating the contacts that this happened to. Since the link is stale, emails and meeting requests sent to the person associated with the funky old address just bounce back. This time it's Outlook.Įvery once in a while on one particular workstation and (to a far lesser extent) occasionally on one or two other office PC's, Outlook somehow grabs and holds onto a 'stale' IMEX record that I assume it gets from the Exchange server. As usual, Microsoft products are not acting as they should.

Office 365 uninstaller